Questions, feedback, or support — the VertualMe team is a real team of real people who care about getting this right.
We respond to all enquiries within 2 business days. For urgent account or legacy matters, use the support email and include your account email in the subject line.
Fill in the form and we'll get back to you at the email you provide.
Yes — at any time from your account settings. We process deletion requests within 30 days. Legacy vaults require executor co-confirmation. See our privacy policy.
Check your delivery log in account settings first. If the issue persists, email us with your account email and the date/contact the message was meant for.
Executor setup is part of Layer 3 — Digital Legacy. See Legacy setup or email us if you need guidance on the legal requirements.
Yes — we offer a 30-day full refund on the Legacy plan if you're not satisfied. Contact us within 30 days of purchase with your account details.
Yes — everything carries over. Go to your account settings → Plan → Upgrade. You won't lose any profiles, contacts, or stories. See pricing.
We're open to partnerships with funeral directors, estate planners, charities, and aged care providers. Send us a message using the form with topic "Partnership".
Join VertualMe free and start building your virtual self today.